Privacy Policy

Controller

Sylvanity B.V., Delft, The Netherlands. Contact: privacy@sylvanity.eu.

What we store

• Account: email address, hashed password, organization name.
• Subscriptions and payment metadata (Mollie payment IDs, plan, status — never card numbers).
• Devices registered with your account (hashed hardware fingerprint, platform, name).
• Issued license records and per-event token usage counts.
• Audit log: account events (login, license issuance, payment status) with IP and user-agent.

What we don't store: prompts, model outputs, or any content passed to the engines. That data lives only on your devices.

Where it lives

All data is stored in the Netherlands on Hetzner infrastructure. We do not transfer personal data outside the European Economic Area. We are not subject to the US CLOUD Act.

Sub-processors

• Hetzner Online GmbH (DE) — hosting, object storage.
• Mollie B.V. (NL) — payment processing.
• Brevo (FR) — transactional email.
• Cloudflare (US) — DNS resolver only (DNS-only mode; no traffic proxied through them).

Your rights

Under the GDPR you may request access to, correction of, or deletion of your personal data, and you may object to processing or request portability. Email privacy@sylvanity.eu and we will respond within 30 days.